Yes. We offer freight delivery across Australia to your site or nearest depot, depending on your location and availability.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes. We ship Australia-wide through trusted freight partners. Delivery is available either directly to site (with unloading access) or to your nearest depot.

If your order hasn’t been dispatched, contact us immediately. We’ll update your delivery location with the freight provider.

Delivery times depend on your location, the size of your order, and the carrier. Remote areas may take longer.

Yes. Local pickup from Telos Warehouse or local depot is available by prior arrangement. Bring a valid government-issued ID and your order confirmation receipt.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Simply add products to your cart and complete checkout online. You’ll receive an order confirmation by email once your purchase is complete.

Yes. At checkout, select “Pickup from Sydney Warehouse.” We’ll notify you once your order is ready for collection.

All prices shown on the website include GST unless stated otherwise.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Yes — pickup is available from our Sydney warehouse. At checkout, select “Pick Up” or “Sydney Depot” to collect your order.

Yes, you can mix different boards, panels, and accessories in one shipment. Our team will consolidate freight to minimize delivery costs.

Lead time varies by product, location, and freight schedule. We’ll communicate estimated dispatch dates on the product page or quote screen. Trade account holders get priority restocking information.

Yes. Anyone can purchase directly from the online store. Trade and wholesale accounts are optional and designed for builders, resellers, and large-volume buyers.

Standard products can be returned within 14 days of delivery if unused, in original packaging, and with proof of purchase. Shipping fees are non-refundable.

We accept major credit and debit cards and other payment methods shown at checkout. All transactions are processed securely in Australian dollars (AUD).

Telos Wholesale accepts the following payment methods:

• Apple Pay
• American Express
• Mastercard
• Visa

Note: Direct transfer may also be accepted (or required) on select products and services.

Yes. Simply request a quote and you’ll receive an invoice with our secure payment details for direct deposit.