Frequently Asked Questions

Find answers to common questions about Telos Warehouse products and services.

Index

Ordering

How do I place an order?

Simply add products to your cart and complete checkout online. You’ll receive an order confirmation by email once your purchase is complete.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

Standard products can be returned within 14 days of delivery if unused, in original packaging, and with proof of purchase. Shipping fees are non-refundable.

What payment methods do you accept?

We accept major credit and debit cards and other payment methods shown at checkout. All transactions are processed securely in Australian dollars (AUD).

Telos Wholesale accepts the following payment methods:

  • Apple Pay
  • American Express
  • Mastercard
  • Visa

Note: Direct transfer may also be accepted (or required) on select products and services.

Shipping, Returns, Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long does delivery take?

Delivery times depend on your location, the size of your order, and the carrier. Remote areas may take longer.

Can I collect my order from a local depot?

Yes. Local pickup from Telos Warehouse or local depot is available by prior arrangement. Bring a valid government-issued ID and your order confirmation receipt.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

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